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Mail revamp sparks VAT bombshell

Ofcom’s plan to let Royal Mail set its own prices for commercial bulk mailing services will lumber firms with massive…


SMS dive fuels dire prediction

The marketing text message could soon be joining the video player, the 8-track and even the CD in the technology…


Call centre staff face BG abuse

British Gas contact centre staff are facing a deluge of aggressive customer complaints, according to the company’s boss, who concedes…


New hires boost Gyro senior team

Gyro managing director Claire Wright (pictured) has made her first senior appointments after being promoted at the tail end of…



Paddy Power boosts fraud fight

Paddy Power has strengthened its fight against fraudulent accounts and underage players by hiring Callcredit Information Group to provide a…


Firms warned as ICO gets tough

Companies have been warned to expect much stiffer penalties for flouting data protection laws following reports that the data regulator…


Mediabrands top job for Northway

IPG Mediabrands Analytics, the media innovation unit of Interpublic Group that controls a $34bn global media buying portfolio, has appointed…