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Are you getting the right feedback?

Whenever companies engage with customers there is the potential to affect satisfaction levels, positively or negatively. Arguably this is especially…








Charlie

Will Government grasp postal nettle?

Believe everything you read and apparently Royal Mail is prioritising so-called junk mail over other deliveries during the cold snap….


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Brands wake up to multichannel future

As technology continually evolves and consumer demand for content on-the-go increases, the word on everyone’s lips is multichannel. Figures recently…


Right Royal furore is a raging farce

Right Royal furore is a raging farce

So, just three days after the happy announcement of Prince William’s engagement to Kate Middleton the witch-hunt began… Surprisingly, though,…