Financial services giant Standard Life has appointed agency Merkle to support the end-to-end customer engagement transformation of its pensions and savings business.
The appointment is designed to support the Phoenix Group-owned company’s commitment to helping people prepare for and enjoy their retirement by providing a personal customer experience, based on their individual situation with their pension fund.
Merkle will provide tech, data and analytics consultancy, and implementation strategies designed to help further develop Standard Life’s CRM capability.
Founded in 1825, Standard Life also offers life assurance and long-term savings products. Its HQ is based in Edinburgh.
Standard Life head of customer engagement Rona Cameron said: “By providing customers with a personal and relevant customer experience we can help them understand their pensions and plan for a life of possibility, by better managing their funds and long term financial planning.
“The Merkle team demonstrate not only the data and technology consultancy required to identify the right outcome-based insights, but they can also help us deliver an end-to-end experience that will enable us to retain and grow our relationship with our existing customers.”
Merkle and Dentsu CXM UK chief executive Anne Stagg added: “Standard Life is one of the most trusted and well-known pension brands in the UK.
“We are excited to be going on this journey with them, helping them navigate the complex data and technology decisions required to deliver a personal customer experience to help people make the best decisions about their future.”
Related stories
Merkle promotes trio to build closer ties with Dentsu
Merkle hires chief operating officer for EMEA region
LNER expands Merkle brief with digital and data task
Merkle signs partnership to train Ukrainian refugees
Merkle creates top job to bring media and CXM closer
Merkle picks insider to lead new tech consulting wing
