Omnicom’s C Space promotes DeVlieger to global CEO
Omnicom-owned global customer agency C Space – which counts Walmart, Ikea, McDonald’s and Tesco as key clients – has handed…
customer experience
Havas hires Jennifer Clinehens as first CX strategy chief
Havas CX Helia, the lead UK agency in the global Havas CX network, has created the role of customer experience…
Havas ties 20 agencies and 10 chiefs for CX network
Havas is aiming to prove its customer experience credentials, not by launching a new agency but by bringing existing agencies…
New Tesco boss: CX is far more crucial than marketing
Tesco’s new chief executive Ken Murphy is set to boost customer experience for both the retailer’s burgeoning online operation and…
Hard-up consumers demand more freebies and loyalty
Consumers are increasingly shunning non-essential purchases to spend their income on food and safety products, with Covid-19 ripping a giant…
Dixons Carphone plots move to offer 24-hour shopping
Dixons Carphone, the company behind Currys PC World, Carphone Warehouse and Dixons Travel, is aiming to put its shoddy customer…
Three overhauls online CX strategy with Yext Answers
Mobile phone network Three claims to have avoided the fate of Currys PC World – which has been hit by…
Currys PC World battered over contact centre meltdown
The online shopping stampede may have proved a saviour for many retailers but for Currys PC World it has all…
Consumers demand action to stamp out fake reviews
Fake news might be Donald Trump’s favourite put down – he even recently suggested that the coronavirus was a hoax…
Power failure: Ovo Energy to pay £9m for billing fiasco
The shake-up of the UK energy market was supposed to herald a new era of customer experience; Ovo Energy, however,…