Dixons Carphone plots move to offer 24-hour shopping
Dixons Carphone, the company behind Currys PC World, Carphone Warehouse and Dixons Travel, is aiming to put its shoddy customer…
customer experience
Three overhauls online CX strategy with Yext Answers
Mobile phone network Three claims to have avoided the fate of Currys PC World – which has been hit by…
Currys PC World battered over contact centre meltdown
The online shopping stampede may have proved a saviour for many retailers but for Currys PC World it has all…
Consumers demand action to stamp out fake reviews
Fake news might be Donald Trump’s favourite put down – he even recently suggested that the coronavirus was a hoax…
Power failure: Ovo Energy to pay £9m for billing fiasco
The shake-up of the UK energy market was supposed to herald a new era of customer experience; Ovo Energy, however,…
First Direct conquers all for CX as TSB hits rock bottom
Fresh from being named the UK bank most likely to expose customers to online fraud, TSB has now been fingered…
Digitas UK offshoot aims to fix ‘broken experiences’
Digitas UK is launching a new consulting service, Experience Consulting, led by its senior planning team as part of a…
Majority of firms still can’t quantify CRM investments
The CRM software market might be booming – with Gartner recently claiming it was worth $48.2bn (£38bn) globally last year…
‘Unstoppable’ CRM market surges again to top $48bn
CRM – dismissed as a flash in the pan nearly 20 years ago – is continuing to prove the doubters…
Marketers fail to adopt CX despite seeing its potential
With customer experience now viewed as one of the greatest things since sliced bread you would think that marketers would…