Mission launches Krow X shop to meet client demand
Mission Group is continuing to overhaul its agency network by launching a creative customer experience agency, dubbed Krow X, in…
customer experience
Paragon swoops on UK digital transformation agency
Paragon Group is continuing its acquisition strategy with the purchase of digital transformation agency Reason, a retail and financial services…
Kin + Carta appoints duo to senior leadership team
Kin + Carta, the former print giant which is now a digital transformation specialist, is bolstering its leadership team with…
First Direct boss joins call for action on consumer abuse
First Direct, the bank that consistently tops customer satisfaction polls, has revealed even its contact centre staff are among the…
M&S Home to embrace CGI and AR with Happy Finish
Marks & Spencer is aiming to further tap into the growth opportunities of its Home division by implementing a raft…
Tech and new biz chiefs boost senior team at VCCP CX
VCCP’s customer experience arm VCCP CX has made two senior hires, bringing in a technology chief and a new business…
‘Old school’ digital strategies holding back marketers
Marketing teams are being held back by outdated digital experience strategies, with nearly a quarter (23%) of UK marketers admitting…
Deaf, dumb and blind brands pooh-pooh CX feedback
Outstanding customer experience (CX) might well be one of the key drivers of purchasing decisions and long-term brand loyalty but…
CMOs seek tech that creates new sensorial experiences
Marketing chiefs from around the world believe that Covid-19 has irrevocably blurred the boundaries of content, commerce and culture, with…
Wunderman launches CX content platform fuelled by AI
Wunderman Thompson is aiming to put artificial intelligence at the centre of brands’ customer experience strategies with the launch of…