Matt Conner quits Paragon for Barclays client side role
Paragon Customer Communications chief growth officer Matt Conner has quit the business to switch client side and join Barclays UK…
customer experience
The rise of WFM ‘putting creativity and CX in jeopardy’
Covid-inspired remote and hybrid working practices might create a better work/life balance and even improve mental health but more than…
Dentsu Creative recruits UK chief experience officer
Dentsu Creative, the group’s new global experience network formed by uniting agencies including DentsuMB, 360i, Isobar and Whitespace, has drafted…
Merkle reveals senior team for UK experience practice
Dentsu-owned agency Merkle has revealed the leadership team for its new UK Experience & Commerce (E&C) practice, spearheaded by the…
Paragon snaps up Lettershop Group in new growth drive
Paragon Customer Communications has swooped for The Lettershop Group, the print and direct mail specialist which was founded in 1886,…
VCCP snaps up Table19 to boost customer engagement
VCCP has struck a deal to bring independent customer engagement agency Table19 into its network, in a move which the…
Rapp boosts top strategy team as Parkes moves on up
Omnicom agency giant Rapp UK has bolstered its strategy team with the two key appointments as Caroline Parkes moves up…
Moonpig eyes experience sector in £124m Buyagift deal
Online greeting card specialist Moonpig is set to acquire gifting experience firm Buyagift for £124m as the firm eyes up…
VCCP takes on digital rivals with CX agency Bernadette
VCCP appears to have taken inspiration from a Four Tops classic to name its new customer experience agency, Bernadette, a…
Junior marketers the key driving force of CX innovation
Senior marketers might claim to have all the big ideas but it is their junior counterparts who are playing a…