Williams Lea customer comms arm joins Paragon Group
Paragon Customer Communications has got its corporate cheque-book out once more to purchase Williams Lea CCM, the customer communications division…
customer experience
Tena group hands big briefs to Wunderman Thompson
Essity, the global health and hygiene company behind Bodyform, Tena, Plenty and Cushelle, has appointed Wunderman Thompson to handle its…
Not a lot like a bot as human touch still rules OK
It may be nearly 45 years since Blondie sang “don’t keep me hanging on the telephone” but the sentiment is…
Havas Group bolsters CX with acquisition of UK agency
Havas Group is boosting its Havas CX network with the acquisition of independent digital experience agency Inviqa, as part of plans…
Five-star CX calls for trust, sustainability and inclusivity
Soaring expectations around trust, sustainability and inclusivity are driving a new era of customer experience, with consumers judging brands on…
Mission launches Krow X shop to meet client demand
Mission Group is continuing to overhaul its agency network by launching a creative customer experience agency, dubbed Krow X, in…
Paragon swoops on UK digital transformation agency
Paragon Group is continuing its acquisition strategy with the purchase of digital transformation agency Reason, a retail and financial services…
Kin + Carta appoints duo to senior leadership team
Kin + Carta, the former print giant which is now a digital transformation specialist, is bolstering its leadership team with…
First Direct boss joins call for action on consumer abuse
First Direct, the bank that consistently tops customer satisfaction polls, has revealed even its contact centre staff are among the…
M&S Home to embrace CGI and AR with Happy Finish
Marks & Spencer is aiming to further tap into the growth opportunities of its Home division by implementing a raft…