BHS defies us all but the hard work has only just begun
It has been almost a year since BHS, the collapsed high street retailer, made an unexpected comeback in the entirely…
online shopping
Joe Browns to ramp up online personalisation strategy
Joe Browns, the UK-based online clothing retailer, is planning to boost its personalisation strategy after witnessing a major uplift in…
Whistl buys stake in Prism DM for e-fulfilment service
Whistl is continuing to beef up its services by moving into the e-fulfilment market by acquiring a stake in Prism…
Trials begin for Royal Mail doorstep collection service
Royal Mail is trialling a new doorstep mail collection service for consumers, marking the first time that posties have collected…
AA in dock for not disclosing breach of customer data
The Automobile Association has come under fire for failing to disclose a major data breach which hit the AA Shop…
Why website downtime can trigger a host of problems
We’ve all had to endure the frustration of trying to buy something online, only to be faced with a frozen…
Jack Wills bigs up new online personalisation strategy
Upmarket fashion brand Jack Wills is hailing the implementation of a new online personalisation strategy for generating double-digit increases in…
Industry urged to big up direct mail as revenue falls
The direct marketing industry is being urged to “redouble its efforts” to promote the benefits of direct mail to UK…
Website downtime can lead to ‘mass customer exodus’
Website downtime might be an occupational hazard for many online brands but for consumers it is a major issue, with…
Boden brings in former Tesco chief Easterbrook as CEO
Online and mail order group Boden has drafted in former Tesco chief customer officer Jill Easterbrook as chief executive, as…