Due diligence failings spark £50,000 fine for TPS abuse
The Information Commissioner’s Office is continuing its battle against companies abusing the Telephone Preference Service by issuing a £50,000 fine…
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Industry backs new UK data laws but calls for dialogue
The Government has revealed plans to replace the Data Protection Act – outlined in the Queen’s Speech – and bring…
Airport giant hires Code to boost customer experience
The Manchester Airports Group – the firm which owns Stanstead, East Midlands, Bournemouth and Manchester airports – is overhauling its…
Tesco axes call centre as cost-cutting drive continues
Tesco is pulling the plug on its Cardiff customer contact centre – which handles emails, social media and telephone enquiries…
Builders nailed over ‘sexually provocative’ shower ad
A home improvement firm has been slapped down by the ad watchdog over an online campaign promoting its new bathrooms…
Thank **** as Grey scoops Direct Lions for ‘Swear jar’
Comic Relief’s “Swear jar” campaign by Grey London has done its bit to prevent a torrent of foul language from…
Whistl eyes growth with new hire and global alliance
Postal operator Whistl is eyeing further overseas growth in its mail and parcel volumes by hiring Jonathan Matchett as director…
Charity regulator admits only ICO can issue FPS fines
The Fundraising Regulator has admitted it will be powerless to fine charities which fail to sign up people to the Fundraising…
Chris Whitson makes sudden exit from MRM Meteorite
MRM Meteorite joint chief executive and chief strategy officer Chris Whitson has left the agency just seven months after the…
Skittles promo bowls them over with Cannes Lion gold
The Promo & Activation category at the Cannes International Festival of Creativity has once again provided UK agencies with a…