Amazon felled over ad which bamboozled consumer
Amazon is often held up as the leading light in online retail but evidence that even the mighty cock it…
News
PPI extension ‘the final nail in telemarketing coffin’
UK banks may be facing three more years of PPI mis-selling claims, after the City watchdog extended the compensation deadline,…
Personal data on 200m Yahoo users up for grabs
The ink is barely dry on Verizon’s $5bn (£3.8bn) acquisition of Yahoo but things are already looking messy following claims…
Holy smoke – Tesco cocks up Batman film promotion
Tesco bosses have been left red-faced after a bungled Clubcard promotion offered shoppers extra points for buying a copy of…
TalkTalk hits back at ‘worst customer service’ claim
TalkTalk has come out fighting after an independent analysis of “tens of thousands of visits” to the contact centre menus…
Adspend fends off Brexit slump but mail takes a hit
The UK ad industry appears to be riding out the predicted post-Brexit slump with spend breaking through the £5bn barrier for…
HP refuses to ship cut-price laptops after price gaffe
Eagle-eyed HP customers will no doubt be seeing red after the company refused to process orders for a clutch of expensive…
Email faces challenges as mobile interactions soar
Email marketers might think they are kings of customer engagement but UK consumers certainly are not convinced after a new…
Passwords out as Barclays offers voice recognition
Barclays has followed First Direct’s lead by offering customers the chance to use voice recognition technology to access their online…
Charity marketing barrage blamed on lack of insight
A new study into the communications strategies of the UK’s largest charities shows that so-called Dorothy Donor is alive and…