Rapid grocery delivery firms fuel ‘need it now’ culture
Brand owners might be spending hundreds of millions of pounds to foster loyalty but the rise of a new “need it…
retail marketing
Top-notch CX and tech help Kingfisher nail DIY boom
B&Q and Screwfix owner Kingfisher is continuing to build from the Covid-inspired DIY boom and its ecommerce strategy with pre-tax…
‘Horrific events’ force top brands to pull plug on Russia
Major global brands Unilever, Procter & Gamble, McDonald’s, Coca-Cola, PepsiCo, Starbucks, Mothercare and Heineken have joined the growing list of…
Tiers are not enough; shoppers crave emotional loyalty
Brands are treading a fine line in the post-pandemic world, and, with VIP status and rewards no longer cutting it,…
Ikea joins mass retail exodus from Russia in war protest
Ikea has joined the growing list of top retail brands which are suspending their operations in Russia, including H&M, Burberry,…
More than 80% of Brits join the subscription economy
The rise of “subscription Britain” has been confirmed by a new analysis that shows 82% of UK households now receive…
As restrictions lift, can retailers out-play their rivals?
Covid restrictions might be being scrapped this week, but most businesses still face months of uncertainty, none more so than…
Ann Summers aims to beat off rivals with loyalty club
Ann Summers aiming to keep its customer base satisfied in the bedroom and beyond, while stemming the rise of rival…
Sainsbury’s ditches legacy systems for AI cloud drive
Sainsbury’s is using the Covid-19 pandemic as a launch pad for change, by retiring some legacy systems and boosting its…
Gone but not forgotten: The wonder of good ol’ Woolies
It seems the classic jingle of “That’s the wonder of Woolworths, that’s the wonder of good ol’ Woolies” still chimes…