Online retailers try to cash in with new payment plans
The surge in online shopping does not appear to be treating all digital retailers equally, with three quarters (75%) experiencing…
retail marketing
Co-op rolls out new tech for customers and suppliers
The Co-op is rolling a new data-driven technology system to all stores, as part of a long-term strategy to boost…
Royal Mail staffs up for eChristmas parcel bonanza
Royal Mail is aiming to reap the benefits of a bumper Christmas for online shopping with plans to create a…
Lego hires new chief to build on digital transformation
Lego Group is aiming to accelerate its digital transformation with appointment of a new chief digital and technology officer who…
Bored with Billy or Poäng? Ikea plots buy back scheme
Ikea is bolstering its environmental credentials with the launch of a new initiative which will enable customers in the UK…
New Tesco boss: CX is far more crucial than marketing
Tesco’s new chief executive Ken Murphy is set to boost customer experience for both the retailer’s burgeoning online operation and…
Lockdown online shopping saved our skins, says Ikea
Swedish flatpack giant Ikea, which for years resisted switching to ecommerce because it knew shoppers would buy more once instore,…
Germans issue 27th GDPR fine as H&M is hit for €35m
The German data protection authorities have shown the benefits of Teutonic efficiency after dispatching the country’s 27th fine under the…
Ex-Sainsbury’s chief to bring retail nous to Test & Trace
The NHS Test & Trace programme, which has at times appeared more like a Laurel and Hardy film than the…
Sparks relaunch woos one million newbies to M&S app
Marks & Spencer’s revamped Sparks app has attracted a million new customers since relaunching just over two months ago, in…