Customer backlash forces Tesco to delay Clubcard cuts
Tesco has been forced to put back its Clubcard rewards overhaul following a customer revolt, triggered by criticism that the…
Retail
Customers take swipe at Tesco over new Clubcard cuts
Tesco is facing a customer backlash over yet another overhaul of its Clubcard loyalty scheme, which has seen the value…
Voice assistants to take over most interaction by 2021
Voice assistants such as Amazon Alexa and Google Assistant will become a dominant mode of consumer interaction over the next…
Give us humans and not robots, UK shoppers demand
Location-based marketing may have been hailed as a new treasure trove of possibilities to target consumers – through spying mannequins,…
Ikea online expansion is ‘biggest change since launch’
Ikea is attempting to boost its online sales by running trials to flog its flat-pack furniture through the likes of…
BHS defies us all but the hard work has only just begun
It has been almost a year since BHS, the collapsed high street retailer, made an unexpected comeback in the entirely…
Tim Mason hails success as Eagle Eye revenues rocket
Eagle Eye Solutions Group, the marketing company set up with backing from former Tesco group chief executive Sir Terry Leahy,…
Costa hands global loyalty scheme expansion to Lida
Whitbread owned coffee chain Costa has appointed Lida to overhaul its loyalty scheme, the Costa Coffee Club, as part of…
Data breach at games giant CeX hits 2m customers
Second-hand technology, computing and video games dealership CeX, which runs more than 350 retail outlets in the UK as well…
Asda head of data science takes on top role at Jaywing
Jaywing has further expanded its 70-strong analytics team by hiring Asda head of data science Dr Catherine Kelly – who has…