Jaywing picks up Collect+ account

Jaywing picks up Collect accountCollect+, the company which allows consumers to pick up parcels from newsagents, supermarkets and petrol stations, has hired Jaywing to handle its contact centre strategy.
The appointment to the five-year contract will lead to the creation of 50 new jobs at the company’s Swindon-based centre and has seen the total headcount at the location grow to over 300, doubled the figure of 18 months ago.
Founded in 2009, Collect+ has grown rapidly, with over 5,500 outlets in its network and over 260 retail brands offering Collect+ as a tracked click and collect and returns option for their customers.
Jaywing will be responsible for all incoming customer enquiries, ranging from general information requests from new and existing customers, to enquiries from Collect+’s retail partners.
Collect+ operations and service director Mark Lawrence said: “With a rapid level of growth forecast this year for our three services and an ambition to expand our store network still further, we needed a partner who could support us in these goals. I’m delighted to say that Jaywing will play a key role in helping us achieve these.”
Originally established in February 2009, Collect+ began by providing returns services for brands such as Asos, Littlewoods, K&Co and Boden at PayPoint branded stores. It launched what it claims is a cheaper and more convenient delivery and parcel collection service direct from the high street in 2011.

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4 Comments on "Jaywing picks up Collect+ account"

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